Etisalat
Etisalat Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etisalat has 2.1 star rating based on 166 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Etisalat to a friend or colleague.
- Rating Distribution
Pros: Better follow up with customers, Coverage, Easy access.
Cons: No one pick calls, Unable to talk to a real person for help on a phone call, Very poor and unprofessional company.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etisalat has 2.1 star rating based on 166 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Etisalat to a friend or colleague.
- Rating Distribution
Pros: Better follow up with customers, Coverage, Easy access.
Cons: No one pick calls, Unable to talk to a real person for help on a phone call, Very poor and unprofessional company.43% of users think that Etisalat should improve its Customer Service.
50% of users say that they won't use Etisalat in the future for similar services or products.Recent recommendations regarding this business are as follows: "No never", "Please answer the call", "No still the issue I'm share the photo as well", "English please", "Preferably go for DU".
Most users ask Etisalat for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Etisalat Reviews
"Network issue"
Hi i am using etisalat number currently its not working... By the way... I went to home country for 6 months after that i reached back to uae its totally stop...
"I can't get hold of anyone"
How do I contact them? Why is so difficult? I tried from the app they said to use five SIM website there they are showing customer care number, I'm calling and...
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Verified Reviewer |
Dubai, Dubai
Deactivate this weekly hub service from my number
There is one weekly hun services got activated on my number. And it's charges 11aed are deducted from my account. Plz I need to deactivate this service
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Verified ReviewerI paid wifi home connection but it's not working
I paid my Wi-Fi bill, but it's not working.
My Wi-Fi number: 04298****
My transaction number: 373000****75
Please kindly check.
Preferred solution: I paid my wifi bill Pls reconnect
User's recommendation: Please connect wifi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sharjah, Sharjah
Helpful and Good service
For some reason the entire balance was deducted from my account. I request you to stop any other service on my account if it is active.
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Verified ReviewerResolved: Muhammadali445****@***.com
Company fixed the issue and I have been provided with apology.
Dear Customer, you have successfully subscribed to Call Zong Jazz and UFone Network in Pakistan at 11 fils per minute offer, valid for 30 days. Prices are inclusive of 5% VAT.
This offer *050# is not complete after 2.3 days off.
Earlier, this offer used to last for a month, now it goes away after two or three days and also ends the pak 11 fils per minute offer. My number is 050427****, Hasnain Mukhtiar.
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Verified Reviewer |
Dubai, Dubai
She is layer she didn't given me my money
Am security in dana al garhoud building i given net condition to your employer because she said i will give you some money so give me costumer i have many flats here but she is layer now she have block my number and she didn't given me money ..+971
User's recommendation: You can ask her o give you costumer number she have installed and she hace package for one year because of me but yoyr employer is layer
Dubai, Dubai
Still issue
My number is 056423**** i dont know how I'm active the 3 rd party service now they are cutting money every day i want off the service but i can't find the solution plz off the service
User's recommendation: No still the issue I'm share the photo as well
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy recharge is not reflecting
I recharged yesterday, but more time is not reflecting. Please refund my money.
I loaded 5 dirhams. I am not happy with you; this is not good.
Preferred solution: Full refund
Sao Paulo, Sao Paulo
I topped up airtime but didn't reflect on my balance
I bought airtime from kick number 118 in the morning and the balance dint reflect on my side.please help.
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Verified Reviewer |
Sharjah, Sharjah
Data expires
054729**** my number I will recharge data package 25/3/2025 this expired 04/4/2025 daily 1 GB data 30 days 45 dirhams what is the reason pls
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Buying Mobile phone but no response
I Am Etisalat Customer Three Years Use Only Etisalat I Buy Mobile Phone Samsung On The Etisalat App.
Dubai, Dubai
Regards to flexi call
Regards to flexi number ,with that pakege I need to call Ethiopia.when I saw the listed of country there where no my country Ethiopia.so thats possible that I call to my country please?
User's recommendation: Still I’m not satisfied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abu Dhabi, Abu Dhabi
To trace the name of his number +971**** because his using my Emirates I'd in Cashnow
Complain and to know who is the owner of the number +971**** because his using my Emirates I'd, in the CASHNOW please trace that number who is the name of that guy., he made the problem for my Emirates I'd 784 197* ***70293
User's recommendation: To trace the owner that number +971****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to close my plan
This virtual advisor is very difficult to reach to solve our problem. I want to close my data plan as soon as possible. By call, I cannot reach the correct operation.
Preferred solution: I want to close my plan
User's recommendation: Direct costumer service is better than virtual assistant
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUtap payment solution from Etisalat
Review for Utap A Disappointing Experience with Their Payment Services
We engaged with UTAP, a subsidiary of Etisalat UAE, to provide payment devices for a Restaurant after receiving numerous calls from their team urging us to work with them. After multiple discussions, we agreed to a one-year contract with a fixed monthly fee, after which we would only be charged a commission per transaction.
When their team arrived to sign the contract, the restaurant was busy, and we were unable to thoroughly review the documents. Later, we were shocked to discover that we had unknowingly signed a three-year contract instead of the agreed-upon one-year term. We made countless attempts to contact them to rectify this issue, but each time, they gave us empty promises that the matter would be resolved soon, yet nothing was done.
Eventually, we decided to stop using the device until they amended the contract as originally agreed. Two months later, we were surprised to find out that they had unilaterally canceled the contract without informing us and had sent the outstanding amount to a collection agency, demanding a payment of AED 4,000, despite the device itself being worth no more than AED 500!
This behavior reflects unethical and unprofessional practices, where profit is made through deceptive means rather than through genuine service. Due to this highly disappointing experience, we strongly caution others against dealing with this company. We will be posting this review across all rating and review platforms to ensure potential customers are well-informed before making any commitments with them.
{{Redacted}}
Preferred solution: Full refund
User's recommendation: Don’t ever try to use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sharjah, Sharjah
I can't get hold of anyone
How do I contact them?
Why is so difficult?
I tried from the app they said to use five SIM website there they are showing customer care number, I'm calling and waiting for a long time but nobody is there to answer!!
This wasn't like this before.
I have to complain to trda about this matter I think.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abu Dhabi, Abu Dhabi
I have a complain I mistakenly recharged on e& Etisalat instead of e & money
I came to ur offices in Abudhabi on Saturday you promeise to work on my issue witnin 24hrs until now no answer,am calling but no answer, please help me refund my money via e& money account ,this is my request id 6273**** and this my number 050136****, thanks
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Very helpful and good service and facilities
Good service and good facilities